Vaute FAQ Contact
How do I contact you guys?
Just shoot us an e-mail at firstname.lastname@example.org (we’ll do our best to respond within a day on weekdays!) or call us during shop hours from Noon to 8pm EST each day here: 917-388-3995
I’m having technical problems placing my order online! Is there another way to finish it?
Sorry for the trouble! Sometimes we just don’t get along with technology. If you’re having an issue finishing your order on the website, please e-mail or call us at 917-388-3995 with the style/color/size you’d like to order, and we’ll complete your order.
Can I cancel my order?
If you’d like to cancel your order, e-mail or call us as soon as possible, with the subject “Cancel Order.” Please do this asap so we can catch it before we ship it out!
How do I return or exchange my order?
We want you to be SUPER happy with your VAUTE purchase, so if you don’t love it for any reason, just send us an e-mail with the subject “Return Request Order #______” or “Exchange Request Order #______,” and we’ll send you easy directions for your return. :)
You can return within 30 days for a refund. Shipping will not be refunded. You can exchange at the original sale % within 90 days, so you get the same deal you got originally even if the price went up. You can also choose to get store credit, up to 90 days from when you received your purchase. We are always working on new stuff that we hope you'll love! More info is here.
How long will it take to get my order?
For anything in stock, we ship via USPS Priority and USPS First Class, which on average takes 1-3 business days in the US, and 6-10 business days internationally. Orders ship within 5 business days of when your order was placed, with the exception of Preorder items. Shipping timelines for preorder items are noted on the product page.
PLEASE NOTE: Please make sure to choose a shipping address that someone will be at to receive it! For delivery within the United States, if you would like to have your package "signature required" so that it will not be left unattended, add the signature required service for $2.35 to your checkout here http://vautecouture.com/products/signature-required. We are not responsible for packages that are lost or stolen, and marked as "delivered." If you would like a different form of shipment (UPS or Fedex) that is better for you to receive, email us at Sales@vautecouture.com to coordinate and pay the price the difference.
Express Request: If you’d like something shipped express, overnight, or 2 day, email is at email@example.com the subject “Express Shipping Request” to see if we can get you shipped out earlier. With our small staff, we can’t guarantee it--But we will try our best, so please ask!
For PRE-ORDER Styles, each individual product page will tell you the estimated date your new goodies will be ready for you!
Do you ship internationally?
For you international friends—YES, we can ship all over the world! We only charge once for shipping at the time you place your order, but your country may have its own duties and taxes charged that we have no control over, and you will be responsible for paying them once we ship to your country. Please check with your post office to see if there are fees BEFORE ordering with us.
If you weren’t aware of your country’s duties and taxes before ordering and would like to cancel your order, please forward your receipt immediately to firstname.lastname@example.org with the subject “Cancel International Order,” and we’ll work as fast as we can to make sure your order doesn’t ship! Also, please note that all of our prices are in US dollars and may be converted to your local currency via your bank.
How do I track my order?
As soon as your order is all packed up and ready to go, we’ll send you an e-mail with your tracking number, and a link to watch it go from our flagship store to your front door!
How do I know what size to order?
No need to fret! Grab your measuring tape and check out our Size Chart here. If you have any specific questions about size, feel free to e-mail or call us and we’d love to help you! If when your coat arrives it isn't the right size, just send it back for a different size from available inventory. No worries at all!
I’m between sizes and I’m not sure what to order! Can you help me?
Absolutely! E-mail or call us and we’ll help you figure out what size will be best for you. :) If you have your measurements, that would be great!
PRODUCTS & FABRICS
What does the coat fabric feel like in person?
You've probably never heard of or seen some of our fabrics before. We try our best to describe them! Check out our Coat Fabrics Guide here for a rundown on all our coat fabrics or call our shop to get a better idea from a team member.
What do you mean by "Limited Runs"?
We are a small label and can make as few as 20 per style/color, so once we are sold-out we are sold-out until the next season, when we can make more of our special fabrics. So if you see something you love, it's best to order it now! :)
My favorite item is sold out! Do you have it in stock in your store?
While our web store and flagship store have the same inventory, it IS possible that we do have one traveling to an out of town event. So if you’re in love with something that you don’t see online, just email or call us to ask if by any chance one is hiding (And waiting just for you.)
Can you custom make me a coat?
At this time we don’t do custom coats (so sorry!) but we want you to find the perfect coat for you, and we’re more than happy to help you with sizing, picking out a style, or more options! We can make suggestions based on size and fit, and easy alterations you can get done to get that custom fit on your VAUTE coat. E-mail or call us and we’ll help you find a coat you LOVE.
What happens if something goes wrong with my coat?
If there is a defect with your coat within 2 months of receiving it and it is current season, we will send you a return label, have our sewing team repair it, and mail it back to you. If you have an issue within 1 year of receiving your coat you can bring it to our Flagship Store to get repaired by a local tailor, or we will reimburse you for having your local tailor repair it, up to $20, so that we don't waste shipping costs or transportation fuel. Full Warranty instructions are here.
What if my item goes on sale after I bought it?
Just email us at email@example.com with your email receipt, and as long as your order was within 14 days of the special sale or discount, we will give you the difference in a gift code that you can use on anything in the store.
What if I lose a button on my coat?
No worries! Just forward your e-receipt to us with your address. We'll get you one out asap! First button is on us, but you can buy extras (while quantities last) for $1 each.
Don’t see your question here? You can always e-mail us at firstname.lastname@example.org !