VAUTE COAT CARE & 1 YEAR COAT WARRANTY
Our fabrics are made of cutting edge and heritage fabrics that are sustainable and high technology, and sometimes we combine multiple fabrics to get the perfect mix of a beautiful coat that's weather ready to keep you toasty and protected.
Each style of coat has special care, please check it below! Any extra questions just email us at Sales@VauteCouture.com.
VAUTE Insulated Winter Dress Coats
You can machine wash your VAUTE dress coat, wash on cold, dry on low, and hang up after. If you want to be extra pristine, we recommend dry cleaning (ideally eco dry cleaning). Use a lint brush as needed!
VAUTE Snow Coats
These bad boys are also machine washable. Wash on cold, dry on low. All set!
LIMITED 1 YEAR WARRANTY: Free repairs
We created your coat with lots of love in the NYC garment district, but since these are made by humans, there is room for human error. We want you to love your coat! If your coat has an issue due to human defect or manufacturing defect, we will repair it without charge, or replace it, at our discretion. Your coat must be an original VAUTE coat, unmodified, with original materials. This does not cover damage by accident, improper care, not following care instructions, negligence, normal wear and tear, or the natural breakdown of colors or materials over wear and time. Damages not covered by the warranty may be repaired for at a reasonable rate, and a fee will be charged for return shipping.
If you need a repair within 1 year of receiving your VAUTE coat, you can either:
1. Drop it off at our VAUTE Flagship Store- Fill out the Repairs form, and we will have your coat repaired by a local tailor, and ready for pickup in about 3-4 weeks. Please bring in a copy of your receipt to show the date of purchase (email or printout!)
2. If you do not live in the NYC area- We will cover the cost of the repair at your local tailor, up to $20. You must first email firstname.lastname@example.org, forwarding your original e-receipt, with title: "Request for Repair: Order #______" We will send you a form to fill out to show us where you need the repair and then send us back the receipt for reimbursement, via Paypal or check whatever is best for you!
2. Current season within 2 months of receiving it:
If there is an unexpected issue with your coat and it is from this current season within 2 months of receiving it, you can drop it off at our NYC Flagship, or if you do not live in the NYC area, we will send you a return label, our NYC sewing team will fix it, and we will mail back to you.
Please note: this warranty is for VAUTE OUTERWEAR. Also, this is an update to our warranty starting 1/2017. Sample sale items are final sale and sold as is, and are not covered by our repair warranty. Thanks for supporting this little indie label of love! xo