Vaute FAQ Contact
How do I contact you guys?
Just shoot us an e-mail at firstname.lastname@example.org (we’ll do our best to respond within a day on weekdays!).
I’m having technical problems placing my order online! Is there another way to finish it?
Sorry for the trouble! Sometimes we just don’t get along with technology. If you’re having an issue finishing your order on the website, please e-mail or call us at 347-422-0773 with the style/color/size you’d like to order, and we’ll complete your order through Paypal or over the phone.
Can I cancel my order?
If you’d like to cancel your order, e-mail or call us as soon as possible, with the subject “Cancel Order.” Please do this asap so we can catch it before we ship it out!
How do I return or exchange my order?
We want you to be SUPER happy with your VAUTE purchase, so if you don’t love it for any reason, just send us an e-mail with the subject “Return Request” or “Exchange Request,” and we’ll send you easy directions for your return. :) You can return within 30 days for a full refund. Returns after 30 days can be traded for exchange or for store credit. We are always working on new stuff that we hope you'll love!
How long will it take to get my order?
For anything in stock, we ship via USPS Priority and USPS First Class, which on average takes 1-3 business days in the US, and 6-10 business days internationally. Orders ship within 5 business days of when your order was placed, with the exception of Preorder items. Shipping timelines for preorder items are noted on the product page.
If you’d like something shipped express, overnight, or 2 day, email is at email@example.com the subject “Express Shipping Request” to see if we can get you shipped out earlier. With our small staff, we can’t guarantee it--But we will try our best, so please ask!
For PRE-ORDER Styles, each individual product page will tell you the estimated date your new goodies will be ready for you!
Do you ship internationally?
For you international friends—YES, we can ship all over the world! We only charge once for shipping at the time you place your order, but your country may have its own duties and taxes charged that we have no control over, and you will be responsible for paying them once we ship to your country. Please check with your post office to see if there are fees BEFORE ordering with us.
If you weren’t aware of your country’s duties and taxes before ordering and would like to cancel your order, please forward your receipt immediately to firstname.lastname@example.org with the subject “Cancel International Order,” and we’ll work as fast as we can to make sure your order doesn’t ship! Also, please note that all of our prices are in US dollars and may be converted to your local currency via your bank.
How do I track my order?
As soon as your order is all packed up and ready to go, we’ll send you an e-mail with your tracking number, and a link to watch it go from our flagship store to your front door!
How do I know what size to order?
No need to fret! Grab your measuring tape and check out our Size Chart here. If you have any specific questions about size, feel free to e-mail or call us and we’d love to help you! If when your coat arrives it isn't the right size, just send it back for a different size from available inventory. No worries at all!
I’m between sizes and I’m not sure what to order! Can you help me?
Absolutely! E-mail or call us and we’ll help you figure out what size will be best for you. :) If you have your measurements, that would be great!
PRODUCTS & FABRICS
What does the coat fabric feel like in person?
You've probably never heard of or seen some of our fabrics before. We try our best to describe them! Check out our Coat Fabrics Guide here for a rundown on all our coat fabrics or call our shop to get a better idea from a team member.
What do you mean by "Limited Runs"?
It takes 3 months to make our custom fabrics, and 1-2 months to cut and sew your coat, so we produce a limited amount each season—which means yours is pretty darn special, just like you!
My favorite item is sold out! Do you have it in stock in your store?
While our web store and flagship store have the same inventory, it IS possible that we do have one traveling to an out of town event. So if you’re in love with something that you don’t see online, just email or call us to ask if by any chance one is hiding (And waiting just for you.)
Can you custom make me a coat?
At this time we don’t do custom coats (so sorry!) but we want you to find the perfect coat for you, and we’re more than happy to help you with sizing, picking out a style, or more options! We can make suggestions based on size and fit, and easy alterations you can get done to get that custom fit on your VAUTE coat. E-mail or call us and we’ll help you find a coat you LOVE.
What happens if something goes wrong with my coat?
Guess what—You have FREE repairs for life! We want you to absolutely LOVE your coat, so if you have any malfunctions with your coat, just forward your e-receipt to email@example.com with a description of the malfunction, and we’ll either fix it for you or reimburse you for getting it fixed locally, up to $50.
What if my item goes on sale after I bought it?
Just email us at firstname.lastname@example.org with your email receipt, and as long as your order was within 14 days of the special sale or discount, we will give you the difference in a gift code that you can use on anything in the store.
What if I lose a button on my coat?
No worries! Just forward your e-receipt to us with your address. We'll get you one out asap! First button is on us, but you can buy extras (while quantities last) for $1 each.
Don’t see your question here? You can always e-mail us at email@example.com !